❓ FAQ

Accessing Benchling

How can I get access to Benchling?

First-time access is granted by HR. Contact Biosustain HR to request access (for you or a colleague).

Which credentials do I need to use to log in to Benchling?

Biosustain has its own instance of Benchling, so it is different from the free version of Benchling. You can access the Biosustain instance by using your personal DTU credentials.

How can I regain access to Benchling if my account was suspended?

If your account was suspended, contact lims_support@biosustain.dtu.dk and ask for its reactivation. Reasons for the suspension include inactivity for multiple months or being a past employee that has returned to Biosustain after a period of time.

Sharing data

How can I grant a colleague access to my data in Benchling?

Make sure they are included in the collaborators of your Benchling project.

• If they are part of your team, add them in the Benchling Team of your research group and add the Team as collaborator in your project.

• If they are not part of your team, add them directly as collaborator in your project.

How can I grant an external collaborator access to my data in Benchling?

An external collaborator cannot access the Biosustain instance of Benchling without having a DTU guest agreement and credentials. Please contact Biosustain HR if you want to initialize the process of guest registration.

Exporting data

How can I export data from Benchling?

To export data from Benchling, please check this Benchling official guide. Please consider data ownership and confidentiality matters if you plan to share the exported data with collaborators.

Can I transfer data from the Biosustain instance of Benchling to a free version account?

There is no automatic way to trasfer file across instances (for example, from your Biosustain account to a free version account). In order to achieve it, you can follow this guide that explains the step to follow to transfer the data manually.